Our Tools of Choice
As a dedicated Microsoft Partner, we harness the power of leading software and cloud services to transform all levels of your organisation.
Microsoft Dynamics Business Central
Microsoft Dynamics Business Central, part of the Microsoft Dynamics 365 suite, is a versatile business management solution for small to medium-sized businesses. It integrates key business processes like finance, sales, and operations into a single platform, enhancing operational efficiency and decision-making. With features for financial management and supply chain optimization, it’s designed to boost profitability and adapt to a company’s growth.
For customers, Business Central simplifies operations, offering real-time business insights for smarter decision-making. Its scalability suits growing businesses, ensuring long-term utility. Integration with other Microsoft products boosts productivity and collaboration, leading to improved customer service and satisfaction. In essence, Business Central aids in streamlining business operations and supporting growth, positively impacting customer experience.
Microsoft Dynamics Sales
Microsoft Dynamics Sales offers a data-driven sales solution that integrates customer relationship management (CRM) with advanced analytics and AI. This platform enhances the sales process by providing tools for tracking customer interactions, automating sales tasks, and delivering actionable insights. Its seamless integration with Microsoft products like Office 365 further improves workflow efficiency and data sharing across applications.
The advantages of using Microsoft Dynamics Sales include personalised customer interactions, thanks to AI-driven analysis of customer data, leading to improved satisfaction and sales conversions. The platform’s automation capabilities streamline sales activities, reducing errors and freeing up time for strategic tasks. Real-time insights facilitate data-driven decision-making, boosting sales performance and revenue growth. Moreover, its compatibility with other Microsoft tools enhances team collaboration and allows for efficient remote work, creating a more agile and responsive sales environment.
Microsoft Dynamics Customer Service
Microsoft Dynamics Customer Service is a customer relationship management (CRM) solution designed to improve the quality of customer service. It offers a range of tools and features to manage and enhance customer interactions, including multi-channel support, automated workflows, and advanced analytics. The platform provides an integrated view of customer data, ensuring that service representatives have access to comprehensive and up-to-date information. This integration facilitates efficient handling of customer inquiries and issues across various communication channels, such as email, phone, and social media.
From a customer’s perspective, the benefits of Microsoft Dynamics Customer Service are significant. It ensures quick and efficient resolution of customer inquiries and issues, enhancing overall customer satisfaction. The platform’s ability to offer consistent service across multiple channels leads to a seamless customer experience. The use of advanced analytics helps in understanding customer needs and preferences, enabling personalised service. Furthermore, the automation of routine tasks allows customer service representatives to focus more on addressing complex customer needs, ensuring high-quality interactions. In summary, Microsoft Dynamics Customer Service not only streamlines the service process but also significantly improves the customer experience.
Microsoft Dynamics Customer Insights
Microsoft Dynamics Customer Insights, part of the Microsoft Dynamics 365 suite, streamlines marketing efforts with features like email marketing, event management, and multi-channel campaigns. It integrates with Dynamics 365 applications, ensuring coordinated, data-driven marketing strategies. The platform’s analytics and AI capabilities enable targeted and personalised marketing, enhancing campaign effectiveness.
Microsoft Dynamics Customer Insights means receiving relevant, personalised communications, improving engagement with the brand. It ensures a seamless customer journey across various channels, like email and social media. The insights from the platform anticipate customer needs, fostering proactive marketing and enhancing customer satisfaction and brand loyalty. This approach not only refines marketing efforts but also enriches the overall customer experience.
Power Platform
The Microsoft Power Platform is a suite of tools designed to empower users to create custom business solutions. It includes the following components:
Power BI: A powerful business analytics tool that enables users to visualise data and share insights across the organisation or embed them in an app or website. Power BI provides a platform to connect to hundreds of data sources, simplify data prep, and drive ad hoc analysis.
Power Apps: This tool allows users to build custom apps with little to no coding. It’s designed to enable the quick creation of apps that can run on any device, using a variety of data sources. Power Apps democratises the app building experience by enabling users to create feature-rich apps without needing extensive programming knowledge.
Power Automate (formerly known as Microsoft Flow): A tool for automating workflows between your apps and services to synchronise files, get notifications, collect data, and more. It helps in automating repetitive tasks and business processes, thereby enhancing efficiency.
Microsoft Azure
Microsoft Azure is a versatile cloud platform offering computing, analytics, storage, and networking services. It enables businesses to develop, deploy, and manage applications globally. With support for various programming languages and tools, Azure meets diverse development needs.
From a customer standpoint, Azure provides scalability for cost optimization, reliable security measures, and robust analytics for informed decision-making. Its integration with Microsoft services like Dynamics 365, Office 365, and Power Platform ensures seamless data sharing, enhancing productivity. Leveraging AI and machine learning tools, Azure enables advanced technologies to improve operational efficiency and personalise customer experiences.
Additionally, Azure’s hybrid solutions seamlessly integrate on-premises infrastructure with cloud services, catering to unique business requirements without compromising security or performance. Overall, Microsoft Azure empowers businesses to innovate, scale, and enhance operations, positively impacting customer experiences through improved reliability and innovation.
Copilot
Microsoft Copilot is an intelligent assistant designed to enhance productivity and streamline workflows across a variety of applications. It integrates seamlessly with Microsoft services like Dynamics 365, Office 365, and the Power Platform, offering contextual insights and automated assistance. This makes it an invaluable tool for businesses aiming to optimise operations and make informed decisions.
From a customer standpoint, Copilot provides adaptability and ease of use, helping users work more efficiently through real-time suggestions, task automation, and natural language processing capabilities. It leverages advanced AI and machine learning to personalise user experiences, enabling businesses to improve operational efficiency and drive innovation. By integrating with existing Microsoft tools, Copilot ensures seamless data flow, enhancing collaboration and productivity.
Additionally, Copilot’s ability to adapt to specific business needs ensures it caters to unique operational requirements while maintaining security and compliance. Its robust AI capabilities empower organisations to innovate and scale by transforming how tasks are approached and completed. Overall, Microsoft Copilot helps businesses enhance operations, innovate, and deliver better customer experiences through improved efficiency, reliability, and insight-driven decision-making.
Microsoft Dynamics GP
Microsoft Dynamics GP is a reliable enterprise resource planning (ERP) solution for small to mid-sized businesses, streamlining financial management, supply chain operations, inventory control, and human resources.
It offers robust financial management features like general ledger, accounts payable/receivable, fixed assets, and cash flow management, helping businesses maintain accurate records and ensure compliance.
In inventory and supply chain management, Dynamics GP provides real-time visibility into stock, purchase orders, and vendor relationships, automating tasks like order processing and invoicing for efficient operations.
Its reporting and analytics tools enable detailed, customisable reports and actionable insights for informed decision-making.For payroll and human resources, Dynamics GP simplifies workforce administration with tools for employee data, payroll processing, and benefits management.
With its flexibility, user-friendly interface, and customisable modules, Dynamics GP helps businesses optimise operations, improve efficiency, and achieve growth.
Yooz
Yooz is a cloud-based accounts payable (AP) automation solution that streamlines purchase-to-pay workflows using AI and machine learning. It accelerates invoice approvals, reduces errors, and cuts costs, enabling businesses to capture early payment discounts and improve efficiency.
Yooz integrates with over 250 ERP systems, ensuring seamless data flow, while its mobile access allows invoice management on the go. With robust security, compliance, and real-time analytics, Yooz enhances financial visibility and control.
Empowering businesses with automation, Yooz drives cost savings, operational efficiency, and informed decision-making, making it an essential tool for modern AP management.
Jet Reports
Jet Reports is a powerful reporting and analytics solution that seamlessly integrates with Microsoft Dynamics ERP systems, enabling businesses to create real-time reports directly within Excel. Its user-friendly interface and robust functionality make it an essential tool for streamlining financial and operational reporting.
From a customer standpoint, Jet Reports simplifies reporting by providing pre-built templates, real-time data access, and drill-down capabilities for deeper insights. It empowers users to design and manage reports without requiring extensive technical expertise, reducing reliance on IT support.
The platform enhances collaboration through Jet Hub, a secure web portal for sharing and managing reports, accessible from anywhere. Its automation features eliminate manual effort, improving efficiency and ensuring accurate, up-to-date reports.
With its ability to generate detailed insights quickly and easily, Jet Reports enables businesses to make informed decisions, optimise operations, and improve overall performance. This solution empowers organisations to turn data into actionable intelligence, driving success and growth.
E-one Smart Connect & Popdock
SmartConnect and Popdock, offered by eOne Solutions, provide a powerful combination for data integration and reporting, enabling organisations to streamline workflows, access meaningful insights, and optimise operations.
From a customer standpoint, SmartConnect simplifies system integration with pre-built connectors for platforms like Dynamics 365 and Salesforce, allowing seamless data flow across cloud-based and on-premises applications. Its automation capabilities ensure timely, accurate updates, while developer tools offer the flexibility to create custom solutions tailored to unique needs.
Popdock complements this by consolidating data from multiple sources into a single, user-friendly interface. Users can filter, compare, and analyse data across systems, creating actionable reports without technical expertise. Popdock also supports data migration and legacy access, ensuring continuity and compliance during system transitions.
Together, SmartConnect and Popdock empower businesses to integrate systems, automate processes, and generate insights with ease. This dynamic duo enhances productivity, reduces IT dependency, and supports informed decision-making, driving efficiency and innovation.
Microsoft Fabric
Microsoft Fabric is a unified analytics platform designed to empower businesses with a comprehensive and seamless approach to managing data. It integrates data engineering, data integration, data warehousing, and data science into a single solution. By combining the power of Azure Data services with deep integration into the Microsoft ecosystem, Fabric enables organisations to unify their data workflows efficiently.
It integrates deeply with Power BI, Azure, and Microsoft 365, providing a familiar and cohesive environment for users to leverage existing skills and resources.Fabric supports a modern lakehouse architecture, combining the scalability of a data lake with the performance of a data warehouse, enabling organisations to handle structured and unstructured data efficiently.Leveraging AI-driven tools, Microsoft Fabric enables automated data insights, streamlining processes like data cleansing, transformation, and predictive analytics. With features like real-time collaboration and integration with Microsoft Teams, Fabric ensures that data professionals, business analysts, and stakeholders can work together effectively.
This makes Microsoft Fabric an attractive choice for organisations aiming to modernise their analytics infrastructure while minimising the learning curve and maximising efficiency.
Retail Management Hero (RMH)
Retail Management Hero (RMH) is an all-in-one point-of-sale (POS) solution tailored to meet the needs of small and medium-sized retailers. It streamlines core retail processes, including sales transactions and inventory management to enhance operational efficiency.Designed for scalability, RMH grows with businesses, serving single-store operations and multi-location enterprises.
From a customer perspective, RMH offers powerful inventory management tools that help retailers maintain optimal stock levels, track product movement, and automate purchasing workflows, ensuring products are available when needed.
RMH simplifies sales processing with its intuitive interface, supporting quick, accurate transactions and a variety of payment methods and promotions. Its reporting and analytics capabilities provide actionable insights into sales trends, inventory performance, and customer behaviour, empowering businesses to make data-driven decisions.
Office 365
Office 365 is a comprehensive suite of cloud-based productivity tools designed to enhance collaboration, communication, and efficiency for businesses of all sizes. It integrates a range of applications, including Microsoft Word, Excel, PowerPoint, Outlook, and Teams, ensuring seamless workflows and improved productivity.
From a customer standpoint, Office 365 offers flexibility and scalability, providing subscription plans that can be tailored to meet the specific needs of businesses. Its cloud-based nature allows users to work from anywhere, on any device, ensuring uninterrupted productivity. With advanced collaboration tools like Microsoft Teams and SharePoint, employees can communicate and collaborate in real-time, boosting teamwork and operational efficiency.
Office 365 is equipped with enterprise-grade security features, including data encryption, advanced threat protection, and compliance with industry regulations, ensuring the safety of sensitive business data. Its integration with other Microsoft services, such as Dynamics 365 and Power Platform, provides a unified ecosystem, enabling seamless data sharing and deeper insights.
By delivering cutting-edge productivity tools, robust security, and enhanced collaboration features, Office 365 empowers businesses to innovate, streamline operations, and stay competitive in an increasingly digital landscape.
Simego Data Sync
Data Synchronisation Studio, or Data Sync, is a powerful tool designed to simplify data integration and synchronisation across various platforms. It allows businesses to seamlessly compare, synchronise, and transform data between systems like SQL Server, Salesforce, Dynamics 365, and SharePoint, ensuring consistency and accuracy.
From a customer perspective, Data Sync provides a user-friendly interface that enables users to manage data integration without requiring advanced technical expertise. With its extensive library of connectors, businesses can integrate a wide range of systems, creating a unified and efficient data ecosystem. The tool’s ability to preview changes before applying them ensures accuracy, minimising errors and risks.
Data Sync also supports automation, allowing users to schedule synchronisation tasks or trigger them based on specific events. This keeps data up-to-date without manual intervention, saving time and reducing operational overhead. Its built-in data transformation features, such as calculated columns and lookups, make it easy to customise data to meet unique business needs.
With its robust capabilities, flexibility, and scalability, Data Sync by Simego is an invaluable solution for businesses seeking to optimise their data management processes. It empowers organisations to maintain accurate, consistent data across multiple platforms, driving better decision-making and operational efficiency.
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